Synchronization issues between Outlook and Outlook Web App is a common problem that usually occurs due to damaged Outlook data files (.OST). Reasons for Synchronization Issues between Outlook and Outlook Web App (OWA) This can lead to discrepancies in the number of mail items or changes between Outlook client and Outlook Web App.īesides, synchronization issues in Outlook can lead to problem in sending or receiving new emails, inaccessible or inoperable Outlook account, and outdated mail folders. However, when the Outlook client fails to synchronize the changes stored in the Outlook data file or OST with the mailbox on the server, the changes are not reflected in the OWA. All the changes are made directly on the mailbox server, and thus, changes are updated in real-time. On the other hand, Outlook Web App or OWA runs on a compatible web browser, such as Google Chrome, and connects to the mailbox server directly. The changes made in the Outlook client are first stored in the OST file and then synched with the Exchange or mailbox server based on the Outlook settings. Offline Storage Table or OST (also known as Offline Folder) allows users to access their Outlook account and mail items even when the system is offline. Outlook for Windows creates an Outlook data file, such as OST, to store a copy of mailbox items on the local machine. Outlook client and Outlook Web App (OWA) are two different modes to access Exchange or Microsoft 365 email accounts. Solutions to Fix Outlook and OWA Synchronization Issues.Symptoms of Synchronization issues Between Outlook and OWA.Reasons for Synchronization Issues between Outlook and Outlook Web App (OWA).The email that was permanently deleted from the manager's mailbox can be recovered from Recover Deleted Items, which can be accessed using OWA or Windows Outlook. Select Permission Level and select Author or a higher permissions level.Select Add User, type the delegate's name, select Find, select the delegate from the list, and then select OK.In Outlook for Mac, right-click the manager's Deleted Items folder, and select Sharing Permissions.To resolve this issue, grant the delegate write access to the manager's Deleted Items folder.
As a result, the delegate is not able to move the deleted message to the manager's Deleted Items folder. This behavior occurs because the delegate does not have write access to the manager's Deleted Items folder.
If the delegate selects Delete from the popup dialog, the message is permanently deleted from the manager's mailbox, the item cannot be found in the manager's Deleted Items folder. In a delegate and manager scenario, when the delegate deletes an e-mail message from the manager's mailbox using Outlook 2016 for Mac or Outlook for Mac 2011, the delegate receives the following warning dialog:Īre you sure you want to permanently delete the selected message?
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